Help Center

Bsave supporting team is always striving towards a better service.

Bsave Help Desk

What is a BSAVE Account?

A BSave account is a unique savings solution allowing you to securely store your bitcoins while receiving daily interest payments.

You have immediate access to your funds and your interest payments are credited to your BSave account every 24 hours.

BSave enables you to profit directly from your dormant bitcoins and is a unique secured solution for both short­ term and long­ term savers.

Why using a bsave account?

We created an easy to use solution for investors who wants to earn short to long term interest without the risks and drawbacks of fixed income products. Bsave acts as a Margin provider on the bitfinex platform to generate interest. To do so, complex Algorithms has been developed to optimize the bitcoin amounts and lending rates. In the Bitcoin ecosystem,  Bsave is a real added value to the bitcoin savers.  

What interest rates will I receive?

BSave generates daily floating interest rates. The interest paid depends on term and amount deposited in the saving account on one hand, and on loan margin market conditions on the other hand. Complex algorithm calculates interest to be paid using scoring methods to make sure you get the fair amount of interest. The BSave platform displays a projection of your daily estimated payment.  You can see your savings history on your account page, including interest earned for the prior day, for the prior 7 days, for the prior 30 days, and total interest earned in your BSave account. Additionally, we calculate your expected annual return.

How often is interest paid?

Payments are made every 24 hours at a set time. Payments are made directly to your BSAVE account. The minimum deposit BSave is able to generate interest on a daily basis is 1 bit of interest.

How do I make a deposit?

At account opening a unique address and QR code are generated for your BSAVE account. This is a unique address you can use to securely transfer Bitcoins to your BSAVE account.

How much can I deposit?

There is no minimum amount or maximum amount set.  However please note that the minimum amount Bsave is able to pay on a daily basis is 1 bit of interest. As the bsave rate fluctuates, the minimum balance required to accrue interest ranges between 0.02 BTC and 0.1BTC

How long does it take to process my deposit?

Typically, the duration of deposit process confirmation, takes 5 to 10 minutes. However please be aware that the process is blockchain proof of work process dependant so time can vary. 

Can I make a deposit using any other currency, including other cryptocurrencies or government issued fiat currencies?

No. We currently only accept bitcoin for deposits.

How do I make a withdrawal?

To make a withdrawal, first go to your online BSave account. Then Simply request a withdrawal by clicking on the withdrawal button on the down part of  “ Your saving account “ Panel. A pop up ticket for withdrawal will appear; you can then fill your desired withdrawal amount and your bitcoin address where you want to transfer the bitcoins.

Then click confirm.

We will then send you an email with a link to click on for double confirmation in order  to process your withdrawal. This security measure is mandatory to avoid unwanted transactions on your account. PLease note that We will not process the withdrawal until you click on the email – event generated by your withdrawal request.

In case you don’t see our email after withdrawal request, make sure your mailer has not mistakenly sent it to your spam folder.

Can I make a withdrawal at any moment?

You may withdraw your funds at any time. While most withdrawals are processed within five minutes, withdrawals may take a maximum of 24 hours to be approved by our team and transferred  to your wallet. There is no fees nor financial penalty when you proceed to a withdrawal. Our algorithm ensures you accrue the proper amount of interest on any amount held in your BSave account in minute by minute intervals.

What is the minimum withdrawal amount?

The minimum amount that may be withdrawn is 0.01 BTC.

How long until my BSAVE account begins to earn interest?

You accrue interest within the first minute of transferring bitcoin to your Bsave savings account and receive interest payments during the first day that you deposit into your Bsave account. Our mathematicians and financial experts use set formulae to calculate interest payment for each individual saver. Duration and size of deposit are key factors that determine interest payment as well as the margin market loan rates.

DEFENDER

What is a Defender account ?

A Bsave Defender Account allows you to temporarily store your bitcoins in the form of an alternative currency (USD) – which is updated in real-time. This can help protect your stored value from price fluctuations, and is convenient if you wish to use bitcoin, but don’t want to actively monitor for price changes.

Defender account is shown alongside your regular saving account within your Bsave platform. You can easily transfer funds to and from your Defender account using your saving account.

Why using a Defender account ?

The Bsave Defender Account is an effective way to manage the value of your bitcoins in USD.

Once you’ve locked a bitcoin amount into your Defender Account, the amount of bitcoin will fluctuate depending on market prices, however the value will always remain locked in USD. While having your funds locked in a Defender Account can protect their value if the bitcoin price falls, you will miss out a higher value should  bitcoin’s price rise.

How do I lock my BTC?

When you want to defend your bitcoin value,  enter your Bsave platform and click the lock button on the Defender account panel that is on the left side.

Your Defender  trade ticket opens allowing you to lock your BTC at market price.

Enter the desired BTC amount picked  out of your available balance.

The indicative price will be visible in the  ESTIMATED BTCUSD PRICE  below field.

You can now confirm by clicking on the lock button; once done the engine will compute the real time price and the deal is done. You have just locked your BTC in USD !

To unlock the position click unlock on the Defender account pick the USD amount you want to unlock and release your position.

What is the min/max amount for locking ?

The minimum amount you can lock per transaction is 0.1 BTC.

The maximum amount you can lock per transaction is 2 BTC.

The minimum amount you can unlock per transaction is 50 USD.

What are the Defender fees ?

Bsave does not charge any fees on trade execution, only spread apply. Most of the time we keep the bid-ask spread around 1% however some changes might occur in illiquid market conditions.

Can you send me my USD ?

The defender  works as a variable bitcoin balance that is based on the value of the asset Locked. Defender account  balances are only redeemed in bitcoin. The Lock amount can be redeemed in part, or in full at any point after the Lock has been confirmed.

How long can I lock for ?

You can lock your bitcoins for as long as you want.

Security

How do you secure my funds?

At BSave, we use the Bitcoin industry’s best practices to maintain your deposit securely.

  • All website traffic runs entirely over encrypted SSL.
  • We maintain a multi-signature wallet. We apply double key control ( one of the keys is controlled by us and the other is held by multi-signature custodian company) Splitting control of the keys between two companies makes the wallet much more secure because an attacker would have to compromise both BSave and custodian company in order to steal the keys.
  • Passwords are stored in hashed form: nobody other than yourself has access to your password
  • Authy as our leading authenticator
  • While many  processes may be automatic within our services, any transaction involving the loan margin market must be manually approved.
  • We are relying on well-established and trustworthy platforms where, at a minimum, 99.5% of all bitcoins are stored in cold wallet.
Do I control my private keys?

No. Your deposit is loaned out so you cannot control your private keys.

What personal details are required to create an account?

We require first name, last name, and email address to create an account.

Please note that should we detect any suspicious activity occurring on your account, we may request additional information in order to confirm your identity and verify that your account is not used for illegal purposes.

Can I log into my Bsave account through a 2FA system?

Yes. Bsave have recently switched to Authy. In order to start using it, please follow these steps:

  1. Download and setup the Authy app.
  2. On the Bsave website, click on Security, then enter your phone number.
  3. At this point, Bsave 2FA should pop up in your Authy app.
  4. Enter the 2FA code in the Bsave website to activate Authy on your account.
Can I change my email address?

For security reasons, there is no way change an email address already attached to an active Bsave account. If you still wish to use a different address, please withdraw all assets in your existing account and set up a new account with your new email address.

What are your plans regarding possible hardfork events?

At Bsave, our top priority is protecting our customers assets. In order to effectively do so, we insist that any Bitcoin hard fork includes the following:

  • The hard fork must be coordinated via a clear on-chain activation mechanism, and should have a generous grace period between activation and fork taking effect.
  • The hard fork must provide strong 2-way replay protection. This means that transactions valid on one chain should be invalid on the other, and vice-versa. Without this protection, users would only be able to safely transact on the chains separately by using explicit splitting techniques, which puts excessive burden on the end user.
  • The hard fork must provide wipe-out protection. This means, once forked, the fork should remain permanent. The software running the new fork should not be able to produce a reorganization back to the original chain, which would effectively wipe out existence of the new chain.

Shall a hardfork unfollow these policies, we will not support the coin and will not allow users to withdraw this coin from Bsave.

Additionally, support of any forked currency is solely at the discretion of Bsave. In case of a hard fork event and supposing both chains stay alive, customers who wish to access both blockchains at the time of the hard fork should withdraw their BTC from Bsave since we cannot guarantee what will happen during the event or if Bsave will support both chains.

Moreover, please keep in mind that we at bsave lend the coins to generate the interest. When someone borrows BTC, they typically borrow it to sell immediately to counterparties who cannot possibly be aware that the coins they purchased were loaned in the first place. Spot traders unequivocally own their purchases and are rightful recipients of the coins on the new chain and they can do with them what they like, whether that is selling them to others or taking them off  the platform entirely.

To be clear, we do not intend to access or keep these coins. The administrative overhead of distributing any and all hard forked coins is prohibitive and Bsave will not monitor or maintain balances of hard-forked coins.

In a future case where a block size increase has supermajority support of the community and is handled responsibly, Bsave intends to follow said chain and we will communicate with our customers accordingly.

Miscellaneous

Are there any fees?

There are no fees for opening and maintaining a BSAVE account. Additionally, we do not charge fees or commissions on your deposits and withdrawals.

Why can't I see my Interest Payments on the blockchain?

BSave conducts off chain transactions for interest payment in order to facilitate the ease and speed of its services.

Why does the blockchain show that my deposited bitcoins have been moved?

All deposits and withdrawals by our customers are monitored and tracked on the Bitcoin blockchain. BSAVE manages your deposit to generate the highest and most practicable returns possible. As a result, we periodically move bitcoins in a secured and restricted manner in order to generate interest.

Why don't I receive the confirmation e-mails ?

Please make sure you checked any potential folder, such as spam. Alternatively, some mail providers like Outlook allow to whitelist some email addresses. If that did not fix this issue, please contact our support team.